loader image

Cancellation Policy

Hey there, adventurers! We understand that sometimes plans need to change, and we’re here to make those transitions as smooth as possible for you.

Here’s how it works:

Full Refund: Need to cancel? No worries. Just let us know at least 48 hours before your camp starts, and you’ll receive a full refund, no fuss. This helps us give your spot to another eager explorer.

Virtual Wallet Credit: If you find yourself having to cancel with less than 48 hours to go, we’ve still got you covered. We’ll credit the value of your booking to your virtual wallet for you to use on a future camp date. It’s our way of making sure you don’t miss out on the adventure.

A Few Important Details:Your virtual wallet credit is ready to be used for any of our camps and activities, offering you the flexibility to choose another date that suits you.

Quick Refund Processing: We aim to process refunds promptly, ensuring you see your refund within just 2 working days. We’re committed to providing a service that’s is reliable and straightforward.

Need to talk things over or ready to make a cancellation? Reach out to us at info@thewildoutdoors.org. Our team is here to help make your experience with The Wild Outdoors memorable for all the right reasons.

Please note a booking fee will be taken fom refunds.

Got questions?
We would love to talk

Read our FAQ's or get in touch

Most courses at The Wild Outdoors Childcare Ltd include one or more adventurous activities.  The Wild Outdoors Childcare Ltd staff have, and fully accept, a duty of care to make those activities as safe as is reasonably practical.  They are required to adhere to a comprehensive set of safety rules and there is a quality management system to monitor the fact that rules and procedures are adhered to.

However, adventurous activities are inherently hazardous and cannot be completely risk free however hard we try.  Accidents can happen without any contributory negligence from the centre or its staff.

Moreover, the environment at the centre is such that we cannot “fence off” all hazardous areas.  Your son or daughter must therefore help our staff to look after their safety by listening carefully to instructions, by doing what they are asked to do and by not being reckless by trying to do more than they have been briefed to do.  Only give your consent if you are confident that they will behave responsibly in this way.  The centre can accept no responsibility for loss of or damage to personal property or for personal injury unless arising as a result of its own action or default.

I understand and accept the above statements.  My son or daughter is fit for the course and will inform the centre before the course of any special medical conditions that might affect my son’s or daughter’s safety.

Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our [privacy_policy].

this is a test for the referrel coupon

We accept childcare vouchers!

If you receive child vouchers, we can now convert them into credit to use on Wild Outdoors Camps.

Simply go to our contact page and select the childcare vouchers option in the subject, then send us an email with your contact details and who your provider is and how much you would like. We can then add credit to your wallet for you to book when you would like.

Contact us